p99com Privacy Policy

p99com collects the following categories of personal data from players:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and disclosed to you at that time.

p99com collects personal data through the following channels and methods:

• Registration: When you create an account on p99com, you provide identity and contact data directly through the registration form. This includes your name, date of birth, email address, and Pakistani mobile number.
• KYC Verification: When we request identity verification, you may upload copies of your CNIC, passport, or other government-issued identification documents. This data is processed securely and used solely for verification purposes.
• Financial Transactions: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, we collect the transaction reference and relevant account identifiers necessary to process and record the transaction.
• Platform Usage: Data about your gaming sessions, bet placements, and account interactions is automatically generated as you use the p99com platform. This data is recorded in our systems and associated with your account.
• Cookies and Tracking Technologies: p99com uses cookies and similar technologies to collect technical data about your browsing session. Further details are provided in the Cookies section of this Policy.
• Customer Support Interactions: When you contact p99com via live chat or email, the content of those communications is recorded and stored for quality assurance and dispute resolution purposes.
• Third-Party Verification Services: p99com may use regulated third-party identity verification and fraud prevention services to supplement the data you provide directly. These services may cross-reference your details against publicly available databases to confirm your identity.

p99com uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity and age (21+ requirement), manage your PKR wallet, and maintain your account preferences and responsible gaming settings.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, and supported bank transfer methods, and to maintain accurate financial records for each account.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and any other legal obligations that apply to p99com as an online gaming operator.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct on the platform. Technical data including IP addresses and device identifiers is used for this purpose.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, to enforce deposit limits, loss limits, and self-exclusion restrictions, and to contact players where we identify a responsible gaming concern.
• Customer Support: To respond to queries, resolve disputes, process complaints, and provide technical assistance to players.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game offering of the p99com platform. This analysis does not identify individual players.
• Marketing Communications: Where you have provided explicit consent to receive promotional communications, to send you information about bonuses, new games, and special offers on p99com. You may withdraw this consent at any time via your account settings or by contacting support.

p99com processes your personal data on the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: The majority of data processing by p99com is necessary for the performance of the contract between p99com and the Player as set out in the Terms & Conditions. This includes processing data to operate your account, process financial transactions, and deliver gaming services.
• Legal Obligation: Certain processing activities — including KYC identity verification, AML transaction monitoring, and regulatory recordkeeping — are required by applicable law. p99com processes data for these purposes regardless of consent, as we are legally obligated to do so.
• Legitimate Interests: p99com processes technical and security data on the basis of its legitimate interests in protecting the integrity of the platform, preventing fraud, and maintaining a safe gaming environment. We ensure that such processing does not override your fundamental privacy rights.
• Consent: Where processing is not required by contract or law, p99com relies on your explicit consent. This applies primarily to marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

p99com does not sell, rent, or trade your personal data. We may share your data only in the following limited and controlled circumstances:

• Payment Processors: To facilitate PKR deposits and withdrawals, p99com shares necessary transaction data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers process data only as required to complete transactions and are bound by their own privacy and security obligations.
• Identity Verification Services: p99com may engage regulated third-party KYC and identity verification providers to assist in confirming the identity and age of players. These providers are bound by strict contractual confidentiality obligations.
• Regulatory and Law Enforcement Authorities: p99com may disclose player data to competent regulatory bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or regulatory direction. p99com will not notify you of such disclosure where prohibited by law from doing so.
• Fraud Prevention Networks: p99com may share data with recognised fraud prevention and anti-money laundering databases for the purpose of detecting and preventing financial crime. Access to this data by other operators is governed by applicable regulatory frameworks.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of p99com's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and its implications for their data.
• With Your Consent: p99com may share data with third parties in any other circumstances where you have provided explicit prior consent to such sharing.

All third parties with whom p99com shares data are required to handle that data in accordance with applicable privacy law and under contractual obligations that meet or exceed p99com's own privacy standards.

p99com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The following cookie categories are used:

• Strictly Necessary Cookies: These cookies are essential for the p99com platform to function. They enable secure p99com Login sessions, maintain your PKR wallet session state, and ensure the platform responds correctly to your actions. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance & Analytics Cookies: p99com uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues may arise. This data is aggregated and does not identify individual players.
• Functional Cookies: These cookies remember your language preference, display settings, and responsible gaming limit configurations so that you do not need to re-enter them on each visit.
• Marketing Cookies: Where you have consented to receiving promotional communications, p99com may use cookies to deliver relevant bonus offers and game promotions. You may opt out of marketing cookies at any time via the cookie preference settings accessible from the platform footer.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the p99com platform, including your ability to log in and access your PKR wallet. p99com's cookie settings panel allows you to make granular choices about non-essential cookies at any time.

p99com implements and maintains appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the p99com platform, including the p99com Login page and all financial transaction pages.
• Encrypted storage of sensitive data including passwords (which are stored as salted hashes and never in plain text), CNIC details, and financial account references.
• Access controls that restrict access to personal data to p99com staff and contractors who require it to perform their job functions, under strict need-to-know principles.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities in the p99com platform.
• Multi-factor authentication available for player accounts via Pakistani mobile OTP, providing an additional layer of protection against unauthorised access.
• Incident response procedures to detect, respond to, and notify affected players of any personal data breach in a timely manner where required by applicable law.

While p99com takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their p99com account and to enable two-factor authentication to minimise the risk of unauthorised access.

p99com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following retention principles apply:

• Active Accounts: Personal data associated with an active p99com account is retained for the duration of the account's active status and for a defined period thereafter.
• Closed Accounts: Following account closure, p99com retains identity data, KYC documentation, and financial transaction records for a minimum period as required by applicable anti-money laundering and regulatory recordkeeping obligations. This period is typically five (5) years from the date of account closure, though longer retention may be required in specific circumstances.
• Marketing Data: Where you have consented to marketing communications, your contact preferences are retained until you withdraw consent. Following withdrawal of consent, your contact details are removed from marketing lists within a reasonable timeframe.
• Support Communications: Customer support records, including live chat transcripts and email correspondence, are retained for a period sufficient to manage ongoing disputes and quality assurance activities, after which they are deleted or anonymised.
• Technical and Log Data: Security logs and technical data are retained for a period sufficient to investigate security incidents and fraud, after which they are deleted or anonymised.

When personal data is no longer required, p99com securely deletes or anonymises it in accordance with recognised data destruction standards.

As a p99com player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact p99com support using the details in Section 14.

p99com services are strictly restricted to individuals who are 21 years of age or older. p99com does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process, and p99com employs technical measures to prevent access to the platform by minors.

If p99com becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposits made will be returned to the originating payment method following verification.

If you have reason to believe that a minor has registered an account on p99com, please contact our support team immediately so that appropriate action can be taken without delay.

The p99com platform may integrate with or reference third-party services, including payment processors, identity verification providers, and game content suppliers. p99com is not responsible for the privacy practices of these third parties. Each third-party provider operates under its own privacy policy, which we encourage you to review.

All third-party service providers engaged by p99com are subject to data processing agreements that require them to process player data in accordance with applicable privacy law and solely for the purposes specified by p99com. p99com does not permit third-party providers to use player data for their own commercial purposes.

Where p99com's platform links to external resources — such as responsible gaming guidance pages — those external sites are not under p99com's control, and p99com is not responsible for their content or privacy practices.

p99com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our platform's functionality. When material changes are made to this Policy, p99com will notify registered players via the email address associated with their account and will display a prominent notice on the platform prior to the changes taking effect.

The version of this Privacy Policy bearing the most recent effective date — as displayed at the top of this page — shall be the governing version. Continued use of the p99com platform following the effective date of any updated Policy constitutes your acceptance of the updated terms. If you do not agree with changes to this Policy, you must cease using p99com and may request account closure as described in our Terms & Conditions.

Previous versions of this Policy are available upon request from the p99com support team for reference purposes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or p99com's data processing practices, please contact our dedicated support team. All privacy-related enquiries are handled with priority and in strict confidence.

• Email: [email protected] (plain text only — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Pakistani public holidays
• Response Language: English
• Typical Response Time: Privacy-related requests are acknowledged within 48 hours and resolved within 30 days where possible

p99com maintains an internal complaints procedure for privacy-related concerns. If you are not satisfied with the outcome of an internal complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. Details of applicable complaint channels are available upon request from the p99com support team.

For concerns specifically relating to responsible gaming rather than data privacy, please visit our dedicated Responsible Gaming page.